Smart Tunisia Careers #3

Le projet national Smart Tunisia, renforcé par son réseau croissant de partenaires, revient cette semaine avec quelques postes d'emploi de plus, offerts par la société offshore Focus. N'hésitez pas à en savoir plus sur la société, dont voici le site-web, avant de postuler afin de personnaliser au mieux votre lettre de motivation. Bonne Chance! 



1 / BI Reporting Support Engineer (SAP Business Intelligence Platform)

Role Description

The Support Engineer is able to easily learn basic troubleshooting skills and combine previous
technical knowledge and education with SAP product training to resolve customer issues. The Support
Engineer should display an ability to learn new technical and new process elements. He/She should
have good communication skills, is customer focused, and can manage his / her time and workload.

The Support Engineer is expected to work with the team’s senior members to develop SAP core
competencies. He / She will also work with his / her team to learn and implement the success of key
initiatives and ensure the long-term success of our customers and the business. He/she should
represent the team both internally and externally in a positive manner which represents customer
support values. The Support Engineer is expected to support the team and the business by taking
ownership of incidents, working with customers and sharing their experiences.

Responsibilities 

- Act as first point of contact for customers facing issues with their SAP products

- Managing open customer incidents through resolution and in line with your team's objectives

- Perform root cause analysis and provide solutions

- Share and document knowledge through creation of WIKI entries and Knowledge Base articles

- Volunteer to participate in projects aimed at achieving the SAP Primary Support vision of next
generation support

- Carry out new tasks as requested by management to help achieve the SAP Primary Support
vision
 
-Recommending known technical solutions to customers

Demonstrate a desire to expand the breadth and depth of your technical knowledge
 
Skills Required

1. Excellent written and oral communication (Fluency in business English is required). Strong ability
to listen to and work with customers to resolve issues.

2. Can do attitude and team player.

3. A passion for all aspects of business intelligence.


Desired Skills & experience

- Engineering degree in Computer Science, Information Technology, or related field from ENSI, FST, INSAT or equivalent is required.
        
- Ideal candidate would have either SAP BOE, BI (Business Intelligence) or support
experience.
 
To be successful in this role you will need to have some experience with one or more of the following technologies / concepts is highly desired:

- Experience in or knowledge of BI/ Reporting tools (e.g. SQL Server Reporting Services (SSRS), Crystal Reports, Cognos, Universe design, WEBI reporting, Xcelsius dashboard etc.);
- SQL scripting skills (TSQL and/or PL/SQL, etc.), including query optimization;
- Experience in development in ETL Solutions, a plus.
- Familiarity with dashboard and web analytics tool, a plus;
- Working knowledge of Windows, UNIX, and Linux based operating systems.


2 / Accountant SAP Support Team

As part of The SAP ERP Finanacials Support team, you will beresponsible for assisting our customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is  a combination of post go‐live customer support and/or system administration. Main responsibilities include the following:

- Analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers
- Troubleshooting complex problems and provide the best available solution or workaround
within the agreed service levels
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
- Document issues in a CRM system and defects in our engineering tracking tool
- Collaborate with other employees by providing important customer feedback,
process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
 
Education and Qualification / Skills and Competencies
- Master's degree in Accounting
- Participation in the examination of the auditing is an advantage.
- A graduate of the ISG or IHEC
- A good knowledge of Accounting principles
- Good level of fluency in English (otherwise abstain)
- Passionate about learning new concepts and technologies
- Excellent problem solving & analytical ability
- Strong team player and comfortable working on own initiative
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems


3 / ABAP Developer for SAP

Mission
Participation in the development of software for SAP

Requirements
- Computer Engineer, beginner or a maximum of 2 years experience
- Object-oriented development projects
- Fluent in French and English (if not please refrain from applying)
4 / Beginner engineers in Embedded System development

Mission
- Design, develop and maintain SW components on products for the automotive sector.
- Analyze and fix bugs.
- Ensure the implementation of quality processes
- Create / update documentation

Profile
- Engineer graduates in Computer Science ENSI, FST or INSAT.
-Having Made their final project study in embedded grounds would be a plus.
-Good knowledge in the electronic and embedded field
-Knowledge of real-time executives
-Knowledge UML / Rhapsody
-Very good level in technical French and technical English .
 

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